Refund Policy
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
30-day refund
If QuotedBy Pro is not right for you, you can ask for a full refund within 30 days of your purchase, for any reason. This applies to the first payment of a monthly or yearly subscription and to the first payment after a switch from monthly to yearly.
How to ask for a refund
- Use the link in the receipt email you received from Paddle, or go to paddle.net and look up your order.
- Or write to us at info@quotedby.io with the email you used to buy, and we will arrange it with Paddle.
Approved refunds go back to the original payment method, usually within a few business days, depending on your bank.
Cancelling
You can cancel your subscription at any time from the link in your Paddle receipt. Cancelling stops the next renewal and you keep Pro until the end of the period already paid. Cancelling on its own does not trigger a refund: if you also want a refund within 30 days, ask for it as described above.
After a refund
Once a refund is issued, Pro features end. Your projects and answers stay in your browser and the Free plan limits apply.
Your legal rights
This policy does not limit your statutory rights. If you are a consumer in the European Union, the United Kingdom or another country with a right of withdrawal, you keep those rights in full.
Contact
Alessandro Aldieri, Naples, Italy. VAT number IT09915691217. Email: info@quotedby.io.